Politique de remboursement
Your reservation is valid for the selected booked time online or in person. If your reservation shows 1pm-2pm it means that you would need to arrive at 1pm and your time will expire at 2pm.
If you do not show up for your selected time, your tickets are cancelled and will not be refunded. It is possible to change the dates for your tickets BEFORE the time if required at no extra charge. If you have not changed the date BEFORE the time you have selected, your tickets are VOID.
We do not give refunds or credits for tickets unless necessitated due to Government Closing COVID-related issues or other cases of Force Majeure.
If you need to Cancel a reservation, please message us before the chosen date for a full refund.
You can reschedule your tickets to another date using the link provided in your confirmation email. If you choose to reschedule, make sure you have selected your new date before doing so. The system will only allow the transaction to be rescheduled once.
Events, Bachelorettes and Private Rentals that are after 6pm MUST send an email to update the schedule to make sure our team is on location at the new selected date.
We reserve the right to terminate any booking that doesn't respect our House Rules.
- NO NUDITY
Swimsuits and Lingerie are permitted in PRIVATE RENTALS only.
Note that public rentals are open to customers of all ages with whom you will share the space. Unfortunatly, we cannot allow full nudity on the premise as the space is public and family friendly. It would also be unhygienic.
If you wish to change outfits, kindly use our designated changing areas.
- NO MESS
For this we would like to make reminder that we forbid :
Food - Unless previously discussed
Latex Lubs and Oils
Sugary Drinks and Soft Drinks
- PETS RULE
This is a hard decision for us pet lovers. We would love to have your pets, but only if they are well behaved. Make sure they have clean paws and pick up any mess caused by them. At the time being we accept dogs, please message us for any other pet you would like to bring with you.
- CHILDREN - TEENS UNDER 18
Le Saint-Motel is a family friendly activity! We do prefer that children under 13 be with a parent. We require 1 adult to supervise for each 3 kids. Teens of 14 and over can come without an adult. As much as we adore your children, we are not responsible for them.
Babies under 1 Year Old can enter for Free with their parent.
We are not responsible for anyone getting hurt in our Decors. They have been built with safety in mind. If used the way they are intended to, no harm should happen. For this reason, we'd like to remind parents to watch their kids and make sure they don't "throw" themselves in the ball pit. Some elements of decor are made of glass or paper, please be careful not to break them.